Seeing two charges for the same order can be worrying — but in most cases, it’s temporary and easily resolved.
This guide explains why double charges happen, what to check first, and how to get it fixed.

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Step 1: Don’t Panic — Check If Both Charges Are Final #

Often, what looks like a double charge is actually:

• One completed charge
• One pending or temporary charge

🔍 What to do:

• Check your bank app or card statement
• Look for labels like Pending, Temporary, or Authorization

📌 Pending charges usually disappear within a few business days.

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Step 2: Check Your Orders on Kingston Express #

Confirm how many orders were actually created.

1. Log in to your Kingston Express account
2. Go to My Account → Orders
3. Count how many orders appear

• ✅ One order only → Likely a pending charge
• ⚠️ Two orders → One may need cancellation or refund

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Step 3: Check Your Email Confirmations #

Look for:

• Order confirmation emails
• Payment confirmation emails

📧 If you received only one order email, the second charge is likely temporary.

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Common Reasons Double Charges Happen #

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1. Payment Was Retried After an Error #

If you clicked Pay again after a delay or error:

• The first attempt may still go through
• The second attempt may also process

⏳ This can result in two temporary charges.

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2. Page Refresh or Back Button During Payment #

Refreshing or navigating away during checkout can:

• Restart the payment process
• Trigger a second authorization

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3. Slow Internet or Payment Gateway Delay #

If the connection was slow:

• The payment may process twice
• One charge is usually reversed automatically

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Step 4: Wait 24–72 Hours (Very Important) #

In most cases:

• One charge will drop off automatically
• No action is required

⏳ Banks and payment providers need time to reconcile transactions.

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Step 5: When to Contact Kingston Express Support #

Contact Kingston Express Support if:

• Both charges are completed (not pending)
• More than 3–5 business days have passed
• Two confirmed orders exist for the same purchase

📌 Please include:

• Screenshot of both charges
• Order number(s)
• Email used at checkout
• Payment method used

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What Kingston Express Will Do #

Once reported:

• We’ll verify the transactions
• Confirm with the payment provider
• Process a refund if a duplicate charge exists

💳 Refund timing depends on your bank or payment provider.

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What NOT to Do #

🚫 Avoid:

• Placing another order
• Opening multiple support tickets
• Disputing the charge with your bank immediately

📌 Always contact Kingston Express first — it’s faster.

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Helpful Tips to Avoid Double Charges #

✔ Don’t refresh during payment
✔ Wait for confirmation before retrying
✔ Use a stable internet connection
✔ Check My Orders before paying again

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Final Tip #

Most double charges are temporary authorizations, not actual payments. Waiting a short time and checking your order status usually resolves the issue without stress 💙